Book Your Helicopter Refund & Cancellation Policy
Book Your Helicopter offers a modest and easy to comprehend refund & Cancellation policy. The information hereafter is split into different sections for more clarity, please read all terms and conditions related to the refund & cancellation policy below.
Terms and Conditions
- Due to Covid-19 or any other pandemic you have to follow all the precautionary measures provided by DGCA, State and Union Govt. & Local authorities.
- No refund if any booking is cancelled due to COVID-19 only reschedule will be allowed.
- On your booking we will confirm with you via email. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for the same than no booking will be process.
- All Joyrides schedules are arranged ahead of time. Any person failing to appear on the day of departure shall not be refunded.
- Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Application via Email and Joy Rides service start date.
- The Cancellation Fees listed above apply to all reservations unless the tour book has specific rates or fees listed under "Special notes issued by company".
- Minimum Max Policy Rule i.e. 50 Pax in a Day will apply on all Tours, company have rights for reschedule or cancellation.
- No refund shall be given for any portions of the tour unused by the customer after tour departure regardless of circumstances.
- We will not change tour departure dates for tours departing within seven days.
- All cancellations must be made directly with Company only.
- Some Joyrides may require a minimum number of people to operate. The affected customer may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate customers.
- In most cases, reservations paid by wire transfer, cash deposit, money order/traveler's check/cashier's check will be refunded via methods such as PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
- We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge voice mail or email cancellations.
- There will be a full refund in case of Technical Problem or any problem in the Helicopter.
- Partial Refund will be there during adverse Condition by Nature.
- Photo ID proof will be required before Boarding.
- Child above 3 years will be treated as adult, must be carry a valid age proof.
- Pick-up & Drop is not included in any Tour package/ Joyride but can be avail on extra cost from our Vendors directly or Indirectly.
Cancellation Fee & Refund
On cancellation of any ride service, the refund amount and deductions varies. Please go through the below table to understand that in detail.
| Cancellation Made Within | Cancellation Fee |
|---|---|
| 7 Days Prior to Departure Date | 100% of Booking Price |
| 8-14 Days Prior to Departure Date | 50% of Booking Price |
| 15-29 Days Prior to Departure Date | 25% of Booking Price |
| 30 or More Days Prior to Departure Date | 10% of Booking Price |
Cancellation & Refund Procedure
Any service booking can be cancelled at any time by contacting the Customer Care and informing them about the same.
Once you have filed a cancellation ticket with us at support@bookyourhelicopter.com, please be patient as the Customer Care response time can range from 24-48 Hours. During this time, you will either be contacted by the customer care to inform that your Cancellation has been successful or they will call to gather more information about the cancellation ticket if they deem necessary.
After everything is checked and verified, we will inform you about the refund related information and how it will be done.
Contact Us
If you have any questions or query about our Refund or Cancellation Policy, do not hesitate to contact us at support@bookyourhelicopter.com